By. Firoz.T.Totanawala
The Bangalore Metro Reporter
UGLY FACE OF BEAUTY SALOON
BODY N SOUL DOES NOT REFUND MONEY ON CANCELLATION OF THE PACKAGE
Consumer harassment is common in our country due to lack of awareness and will to seek justice. Consequently, we come across cases where in the sellers take their customers for granted.
We present you one such case of Fatema, a Software employee, who is running from pillar to post to recover her money.
Fatema, decided to go in for a health make over and approached the J.P.Nagar branch of Body N Soul. She was attended by Manjula and Hema at the branch and Fatema agreed to opt for a Beauty & Slimming Services Package worth Rs. 40,000/- on 9th of April, 2011. However, an emergency came up for her and she was required to visit UK immediately. She approached Body & Soul the very next day that is 10th April and requested them to cancel her package and refund her the amount. She had never used her package yet, but made full payment through her credit card.
From the very first instance Manjula and Hema completely refused to cancel her package and return her money. Fatema, however, submitted a cancellation request letter along with the original bills at the J.P.Nagar branch of Body N Soul. She then desperately tried and successfully obtained the contact of the Corporate Head, Mr. Praveen, who operates from Koramangala branch. She spoke to Praveen on 12th April and he informed her to contact back after a week. When she called back a week later, she was told that it would take 45 days for refund. However, Praveen never responded to her thereafter and did not even pick her calls. Even her mail correspondences in which she has requested them to cancel her package & refund her money are not responded by Body N Soul.
Finally, she again mailed to Praveen on 27th May, 2011 and informed him that she will be in Bangalore by next month that is June and looks forward to meet him at his office in Koramangala. She also mentioned that it has been almost 2 months and that she has not received any refund or any correspondence from Body N Soul regarding her issue. While she requested Praveen to inform her Meeting Date and Time to settle her issue, Praveen has till date not responded to her either through mail or phone.
When TBMR Contacted Praveen he said that he is not the concerned person. When we argued that how come then he committed Fatema her refund when he is not the concerned person, he directed us to Sandeep. In fact, Pradeep is the person who spoke with Fatema and committed her refund and even she communicated with him through mail and phones. Whatsoever, we contacted Sandeep and he too said he is not the concerned person. Then we asked them the contact number of their MD, but, they refused and diverted the call to Mr. Khan. Mr. Khan asked us to give him the client’s (Fatema’s) number which we gave him. However, till date, neither they have contacted Fatema nor have they called us back for clarification.
Fatema has now decided to file a police complaint against Body N Soul in JP Nagar Police Station shortly and is also planning to sue them in Consumer court.
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